We strive to provide 5-star service to our clients. If you should have any challenges with a service that was performed at WT Hair, we ask that you contact us to reserve a complimentary consultation with one of our hair experts so we can assess what challenges need to be addressed. Please review our Service Promise below to address any initial questions you may have:
*SERVICE WAIVERS: If you signed a waiver prior to your original service, you waived your right to any additional services.
**CHEMICAL SERVICE CORRECTIONS:
All services that have been completed are subject to a determination of correction. Our chemical services can only be guaranteed if salon professional products purchased directly from our salon are used for daily maintenance. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.
- We reserve the right to request a full payment in advance - for any services, from any guest.
- If there is a pattern of reservations that have been rescheduled, missed, or cancelled day-of, the client may lose the privilege of creating a future scheduled appointment. At that point, these clients will be seen on a walk-in only basis.
- Missed reservations not cancelled 24 HOURS prior to scheduled appointment may be subject to a cancellation fee of $25.
- There will be NO refunds for any services performed.
- We stand behind our hair services. We will correct any challenges we have created with your color service within 7 days of the service.*
- We can only guarantee our color services if the prescribed products are purchased through WT Hair. Your services are an investment; please protect your investment to the best of your ability.**
*SERVICE WAIVERS: If you signed a waiver prior to your original service, you waived your right to any additional services.
**CHEMICAL SERVICE CORRECTIONS:
All services that have been completed are subject to a determination of correction. Our chemical services can only be guaranteed if salon professional products purchased directly from our salon are used for daily maintenance. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.